Privacy Policy

Our Commitment to Your Privacy

CDM Concord Masonry respects your privacy. This policy explains what information we collect, how we use it, and how we protect it. We only collect information necessary to provide you with quality masonry services and communicate about your project.

Information We Collect

When you contact us for an estimate or hire us for a project, we collect basic contact information. This includes your name, phone number, email address, and property address. We also collect details about your masonry needs to provide accurate estimates and complete your project correctly.

If you fill out our online quote form, we collect the information you provide through that form. This may include photos of your property, descriptions of the work needed, and any special requirements you mention.

How We Use Your Information

We use your contact information to communicate with you about your project. This includes scheduling appointments, providing estimates, sending project updates, and following up after completion. We may call, text, or email you using the contact details you provide.

We use your property information to plan and complete your masonry work. This includes site visits, material orders, permit applications, and coordinating with subcontractors if needed.

We may use your information to send you helpful tips about masonry maintenance, seasonal reminders, or special offers. You can opt out of these communications at any time by contacting us.

Information Sharing

We do not sell your personal information to anyone. We do not share your information with third parties for their marketing purposes.

We may share your information with service providers who help us run our business. This includes accounting software, scheduling tools, and payment processors. These providers are required to keep your information confidential and use it only for the services they provide to us.

We may share information if required by law, such as responding to a court order or government request. We may also share information to protect our legal rights or prevent fraud.

Photos and Testimonials

We may ask permission to photograph your completed project for our portfolio and marketing materials. We will never use photos of your property without your explicit consent. If you provide a testimonial, we may display it on our website or marketing materials along with your first name and city. We will not share your full contact information publicly.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage of physical documents, password protection for digital files, and limiting access to your information to employees who need it to do their jobs. However, no security system is perfect, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your project information for at least seven years to comply with tax laws and warranty obligations. After that, we may delete your information unless we have a legitimate business reason to keep it longer, such as ongoing warranty service.

Your Rights

You have the right to access the personal information we have about you. If you believe any information is incorrect, you can ask us to update it. You can also request that we delete your information, though we may need to keep certain records for legal or business purposes.

To exercise these rights, contact us at (925) 536-0971 or info@masonryconcord.com. We will respond to your request within a reasonable time.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though this may limit some website features.

Third-Party Links

Our website may contain links to other sites, such as material suppliers or industry associations. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are designed for adults. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. If we make significant changes, we may notify you by email or through a notice on our website. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

CDM Concord Masonry
1300 Galaxy Way STE 23
Concord, CA 94520
Phone: (925) 536-0971
Email: info@masonryconcord.com